Note: You must contact us for a Return Authorization before returning any merchandise, defective or otherwise, to us.

Email
sales@jimsmodeltrains.com

Email is the best way to contact us about a pending or prior sale, product information and user guides (where available), request for a Return Authorization, compliments or complaints, or problems using this website. We try our best to reply within 1 business day. Please include your phone number (and best time to call) if you would like a return phone call.

Mailing Address
Jim's Model Trains
PO Box 192
Chinchilla, PA 18410
USA

Phone
570.585.0146

Fax
570.585.0146

Office Hours (Eastern US time)
Monday-Friday: 8am-4pm
Saturday (Sep-May): 8am-12noon
Saturday (Jun-Aug): Closed
Sunday & Holidays: Closed